On the Line

One of our regular readers asks for help

Written by Scott Koegler
Published on Thursday, 31 May 2007
From an ec-bp.org member:
I was wondering if you could run the following past your group for comments. A lot of big companies receive EDI invoices from us. We're having problems with these customers rejecting invoices when they're validated against the PO information in their AP system.
In many cases, the problem is that the original orders are verbally, rather than electronically, communicated to us (by walking into one of our stores or calling in the order over the phone) and required information is either entered incorrectly or is missing. We also have a problem with customers who validate on price yet will not keep the prices in their purchasing systems up to date. The process for us to correct and re-send failed invoices is very costly.

Is this a common problem? Are there any best practices or systematic ways to address this type of thing? We've considered building some sort of invoice edit system that would take invoices we know will fail and provide a screen for them to be 'fixed', but that would only solve part of the problem. Any insight or ideas would be appreciated!

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On the Line

On the Line contains a series of interviews with the people who do the work of maintaining the supply chain, its transactions, and the processes that go into getting products from the manufacturer to the consumer. You will find video interviews, audio conversations, and written articles featuring the staff that gets the processes done.

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